Besides local customers, J3 Tawau Car Rental also provides car rental services to customers from abroad. At first, we were a bit nervous about offering our service to foreigners. They have different believe, culture and attitude. So we are a bit nervous at first. We're just afraid they will have high expectations and high demands that we cannot fulfill. But thank God, since we do business with them, there is none of them that can be categorized as "fussy customer". Most of them are really nice people just like you and me.
Our first "Mat Saleh" customer is Mr. Luigi from Italy. The first time we send the car he booked to a hotel in Tawau we are nervous. After all, he is the first "orang putih" that rented a car from us. There are all kinds of things played in our mind at that time. What do we say to him, how do we explain things and a whole lot more. To make it more difficult, Mr. Luigi is not very fluent in English. When he speaks English, his Italian slang was too heavy and was too difficult for us to understand. We have to listen carefully and watch his body language to understand what he's trying to tell us.
To cut a long story short, we managed to deliver the car without any major problems. At that time he rented a Perodua Kancil with us. He wanted the cheapest car on our list, so we gave him the Kancil. During the four day rental period, there were no problems, no complaints from him. Everything was good. When he returned the car at the Tawau airport with a smile, we're super RELIEVED.
Ever since that day we have started to offer our car rental service widely to those who are outside Malaysia. We started a blog in English, we have a Facebook page in English and we've published English language videos on YouTube. So at that time, we were ready to accept bookings from abroad. That was a good decision on our part and were happy with it. Today J3 Tawau Car Rental provides car rental service for all the people from all over the world. Whether you are a Malaysian, Singaporean, Indonesian, Indian, Germans, Americans etc, we are here for you. So if you happen to be in Tawau anytime soon, call us ;)